The FSA (Financial Services Authority) have come up with some new regulations that come into effect from March 2009 which means that all UK companies that deal with money issues will have to copy all their telephone calls and store the files for more than six months.
For those financial establishments that don’t at present have a call recording solution in place, this might well mean an expensive outlay for large hardware options.
However, there is a more cost effective way of recording inbound calls – without any additional equipment to clutter up the office:
The simple solution to this would be to utilise online recording solutions that many telephone numbers that aren’t area specific.
0845, 03 numbers etc work alongside existing landlines and mobile numbers simply coupling themselves to existing numbers and allowing you to direct them as you see fit.
Here are 8 reasons why call recording with non-geographic numbers is becoming increasingly popular:
1. It’s controlled completely online or using the phone and negates the need for physical equipment (hardware).
2. Recordings are emailed to a nominated person as an mp3 file – meaning they can stored in a way that is convenient for them.
3. Recordings can be shared with colleagues easily – they can be forwarded via email.
4. Recordings can be activated instantly at the press of a button (e.g. by pressing the hash key).
5. Large volumes of recordings can be stored on an external server – freeing up in-house computer systems.
6. Businesses can meet the new legal requirements of the FSA (from March 2009 using this form of phone call recording can help meet the new legal requirements (from March 2009) of financial organisations (as outlined above).
7. A call recording solution means that people do not have to frantically make notes on an important conversation – they can simply activate the system as required.
8. Choose the calls that you record ensuring your company stays in complete control of what is recorded and what isn’t.
As these points show non-geographic telephone numbers can dramatically increase the flexibility of phone systems – helping people to answer more calls and become more efficient.
The feature I have mentioned so far is just a minute part of what the numbers can do for you.
0845 numbers and non geographic numbers can always have additional features added to their spec:
online call statistics allows your company to see how long a call is and where it has come from, busy periods and missed calls on the 0845 number letting you manage your advertising and helping improve customer service.
This allows them to see: the total amount of calls to all numbers, the location of callers, busy periods and missed calls. This information can assist organisations with their marketing and improving customer service[/spin].
Immediate call divert packages give organisations complete control over their 0845 numbers. Whether they have a single number or multiple
numbers, call divert allows you to reroute calls to
another landline/mobile/call answering service at the press of a button. This control is essential in the event of landline trouble or in an emergency and for this purpose this service can be
without cost with a number, if you know where to look.
As this article illustrates, non-geographic numbers can be a very useful addition to any company – giving them more flexibility/control over their phone systems and helping them meet their legal requirements - without the need for tons of extra office space.
Tags: Business Information